AI Rap Video Refunds & Cancellation

Seven-day refund policy

You may request a full refund of a credit pack purchase, an initial subscription payment or a subscription renewal within 7 days of the successful payment, provided that none of the credits issued for that payment have been used. The seven-day window means 168 hours from the payment time. Submit your request to support@airapvideo.ai or through the available channels on our contact page.

Support verifies the payment, the relevant credit grants and usage before approving a refund. The request timestamp is the submitted ticket or received email timestamp. This policy does not limit rights or remedies that cannot be excluded under applicable law.

Used credits and completed generations

Once credits from a purchase have been used, that purchase is generally ineligible for a change-of-mind refund. We do not offer automatic prorated refunds for a partly used pack, used credits or the unused part of a subscription period. A successfully delivered AI result that differs from your preferred creative style does not by itself establish a service failure.

If the issue involves an undelivered result, a technical fault, duplicate billing or an unauthorized charge, contact support even if credits were used or the standard seven-day window has passed. Those issues are investigated on their facts, separately from an unused-purchase request. Free or promotional credits have no cash refund value.

Failed generation: credit return

Returning generation credits is different from refunding a payment. When a task is finalized as failed, the service returns that task's original credit charge to its original credit grants, retaining their original expiry dates. Restoring an expired subscription grant does not make it spendable again. If that affects your failed task, contact support for review.

A delayed task, uncertain submission or temporary query/download error may need investigation before failure or recovery can be confirmed. Include the task ID and avoid repeatedly creating paid replacement jobs. A credit return does not automatically send money back to your payment method.

Uploaded creative files and generated media have a seven-day retention period. Download completed work within that period. Removal after the retention period is not itself a generation failure and does not automatically create a refund entitlement.

Packs, subscriptions and cancellation

One-time packs do not renew, and current pack credits have no scheduled expiry. Monthly and yearly subscriptions renew according to checkout terms until cancellation takes effect. Current yearly plans grant the full year's credits at payment. Subscription credits expire at the applicable billing-period end and do not roll over.

To stop renewal, sign in and open billing when available, choose the subscription, confirm cancellation, and check its resulting status and effective date. If the page or action is unavailable or fails, email support@airapvideo.ai with the subscription number. The cancellation date depends on the payment provider and is confirmed in the subscription status.

Cancellation does not automatically refund an earlier charge. A refund request, account closure request, signing out or clearing drafts does not itself cancel renewal. If you want both a refund and cancellation, specify both and verify each result. Renewals qualify for the same seven-day unused-credit policy above; used renewal credits are handled under the used-credit rules.

Payment refund processing

Approved refunds are handled through the payment provider of the original order. The service supports full payment refunds through its supported providers. A partial refund or exceptional adjustment requires separate review; there is no self-service cash withdrawal or automatic proration tool.

The credits associated with a refunded purchase are withdrawn. Refund processing, destination and arrival depend on the original payment provider and financial institution. We do not promise a fixed approval or bank-arrival time. A submitted request or returned site credits do not mean the payment has already been refunded.

What to include

• Account email and the relevant order or subscription number.
• Payment date, amount, currency and provider shown on the receipt.
• Whether the purchase's credits are unused, or which tasks used them.
• A task ID and brief error description for a generation problem.
• Whether you want a payment refund, credit investigation, subscription cancellation or more than one of these.

Never send passwords, full card numbers or card security codes. Redact unrelated information from receipts and screenshots. Email support@airapvideo.ai, or use support tickets after signing in when available. Ticket replies appear in the ticket page. Also see the terms and privacy policy.